We collect only what is reasonably needed to provide, improve and protect Neu services.
Information we collect
We may collect identity, contact, booking, payment-reference, preference, device and communication information you provide or generate while using Neu.
- Government ID details where check-in law requires them.
- Stay preferences and loyalty activity.
- Technical logs, cookies and approximate location.
How we use information
Information helps us fulfil reservations, personalise service, provide support, prevent fraud, meet legal duties and improve the Neu experience.
- Process bookings and send service updates.
- Operate Neu Explorer benefits.
- Send marketing only where permitted and manageable.
When information is shared
We share relevant information with booked properties, payment providers, technology vendors, professional advisers and authorities when necessary and lawful.
- Partners receive only the data needed for their role.
- We do not sell personal information for cash.
- Cross-border processing uses appropriate safeguards.
Cookies and preferences
Cookies keep the website functional, remember choices and help us understand performance. Optional cookies can be controlled through browser or consent settings.
- Essential cookies support security and checkout.
- Analytics identify broad usage patterns.
- Blocking cookies may limit some features.
Retention and security
We retain data only as long as needed for service, legal, accounting and dispute purposes. Administrative, technical and physical safeguards reduce unauthorised access.
- Access is limited by role and need.
- No online system can promise absolute security.
- Suspected incidents are assessed and handled responsibly.
Your privacy choices
Depending on applicable law, you may request access, correction, deletion, restriction, consent withdrawal or marketing opt-out.
- Email privacy@neustays.com from your registered address.
- We may verify identity before acting.
- Some records must be retained by law.
Write to our guest care team with your booking reference, if available.